Policy for Management of Coronavirus (COVID-19)
Covid-19 is a respiratory virus.
The virus is thought to spread mainly from person-to-person:
Between people who are in close contact with one another (within about 6 feet).
Through respiratory droplets produced when an infected person coughs or sneezes.
These droplets can land in the mouths or noses of people who are nearby or possibly be inhaled into the lungs.
Spread from contact with infected surfaces or objects.
You can find up to date information here –https://www.nhs.uk/conditions/coronavirus-covid-19/
It is our continued commitment to our couples, to ensure that you are informed of the most up to date information during these uncertain times. We continue to work within Government restrictions and guidelines, but in the meantime we have put together some frequently asked questions to assist you.
1. What happens if my wedding is affected by the Covid-19 pandemic?
We will contact you directly should this happen and work with you to find you alternative date options.
2. What available dates do you have for rescheduling our wedding?
We will work with you to discuss various different options to suit you and your wedding plans and package.
3. What happens about re-booking my ceremony?
You will have to contact the registrars directly to rearrange your ceremony date. The registrars can be contacted directly on 0345 603 7632
4. What happens if we are still social distancing at the time of our wedding?
Unfortunately, we don’t know the answer to this question and we are still waiting for further guidance from the government and will adapt accordingly. We are currently developing ideas and as many different scenarios as we can think of, as to how we could operate under different social distancing guidelines to ensure that you have the wedding day you want. Our experienced and creative team are discussing different ideas and solutions daily.
5. What should I be doing now?
We would advise you to carry on and continue to plan your special day. Be optimistic – we are incredibly hopeful that your wedding is going to happen. Also this is a great opportunity to utilise the time you have to get ahead of your wedding planning, a lot of couples have found this to be a comfort and a welcome distraction under the current circumstances. We are on hand to offer one to one virtual meetings to discuss your wedding plans in detail. Please contact email@example.com to arrange.
6. What is the best way to contact you?
Our team will be available to assist you in all aspects of planning your special day. We can offer virtual planning meetings, virtual tours of the venue and are contactable during our normal office hours of Monday to Friday 9.00am to 5.00pm. For general enquiries, please contact firstname.lastname@example.org and for support in planning your special day, please contact email@example.com.
7. How have you assisted couples whose weddings should be taking place right now?
We have worked with each individual couple and have rescheduled their wedding date.
8. How are you making decisions for the future?
We are working to government set guidelines and are waiting for updates just like you. We are conscious that this a very difficult time for all couples no matter when their wedding is due to take place and we are heartbroken and sympathetic to the concerns and uncertainty our couples are experiencing.
9. Should I still be paying for my wedding?
Yes. It is imperative that you continue to meet your payment deposit deadlines to ensure that we can assist you moving forward. Payment of deposits form part of the contract we have with you and non-payment is a breach of that contract and could result in cancellation of your wedding date.
10. How much would it cost to move my wedding day?
There may be charges associated to your move but we always offer options that would suit your requirements. We are in this together – we will always strive to help our couples as best we can and we are committed to assisting you with limited financial penalties to make this journey as smooth as possible.
This is a developing situation however and the advice may change.
We will advise of any changes as soon as possible, but please make regular visits to the suggested websites links provided above.